We at Trenzy Accessories assert our intentions to delight our customers by enhancing their online shopping experience. Hence, we look forward to extending our extensive support at all times to guarantee the quality of products bought at our website and app.

WANT TO RETURN A PRODUCT?

• Products should be returned in their original condition.
• Returns will be accepted under the following conditions: Defective/Damaged Product
• Product significantly different from the Product’s Specifications Wrong Color/ Size/
• Style Incorrect Quantity Wrong Product Delivered Part of Product is missing.
• Returns will not be accepted under the following conditions:
  • Product is damaged due to misuse/overuse
  • Consumable Product Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories.
  • Serial Number has tampered with Defective products that are covered under Seller/Manufacturer’s warranty and reported after 48hrs.
  • Damaged products were reported within 24-48hrs.
  • Product or box is damaged due to misuse or incidental damage because of malfunctioning of product.
  • Product is used or worn or altered.

WANT TO REPLACE A PRODUCT?

Replacement will be accepted if your purchase is covered under buyer protection and the product is in stock. In case, the product is out of stock, we will issue you a Credit Note. Also, if the product delivered is not the same that you had ordered. Please read the Product description carefully and choose the right size and color.

Replacement will not be accepted in the following conditions:

• Product is damaged due to misuse/overuse
• Consumable Product Returned without original packaging including, price tags, labels, original packing, freebies, and other accessories.
• Serial Number has tampered with Defective products that are covered under Seller/Manufacturer’s warranty and reported after 3days.
• Damaged products were reported within 24hrs.
• Product or box is damaged due to misuse or incidental damage because of malfunctioning of product.
• Product is used or worn or altered

What is the time frame in which, I have to file a return/replacement request?

Return/Replace request of the Product(s) to be initiated within 3days of delivery. Return Request to be filed with Trenzy Accessories Customer Support within 24-48hrs of Delivery under the following condition:

• Damaged Product
• Empty Parcel
• Missing Item

How do I file a Return request and what happens afterward?

Filing a Return Request: You can file a return request by contact Trenzy Accessories support team via our Returns Form. Return requests will be reviewed by the team. After all checks and approval, the pickup of the product will be arranged through our courier partners. If our reverse pickup service is not available on your address, we will ask you to dispatch the product. After the product is received at our warehouse, it is verified against your claim. Replacement or Credit Note is initiated. Replacement would depend on the stock availability with the respective.

What happens afterwards?

It takes between 7 to 10 days from the time a request is raised, to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location. Please be assured that we work very hard to ensure that your interests are protected.